Refund Policy
Last updated: 1/12/2024
1. Returns and Refunds
At Royal Attire Wardrobe, we strive to provide you with high-quality products and excellent customer service. If, however, you encounter issues with your purchase, we offer a straightforward return and refund process.
2. Eligibility for Return
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Returns are accepted under 7 days the following circumstances:
- Wrong Shoe: If you received the wrong shoe, we apologize for the inconvenience and will gladly accept the return.
- Defective Shoe: In the unfortunate event that you receive a defective shoe, we are committed to resolving the issue promptly.
- Wrong Size: If you receive the wrong size, we understand the frustration and will work with you to make it right.
3. Unboxing Video Requirement
For issues related to the wrong shoe, defective shoe, or wrong size, we request that you provide an unboxing video without any cuts or edits. This video will assist us in understanding the problem and facilitating a smoother resolution process.
4. How to Create the Unboxing Video
When creating the unboxing video, please ensure the following:
- Clearly show the entire unboxing process, including opening the package and revealing the product.
- Clearly demonstrate the issue with the product, whether it’s the wrong shoe, a defective shoe, or the wrong size.
5. Submitting the Unboxing Video
Please submit the unboxing video by emailing it to royalattirewardrobe@gmail.com. Include your order number and a brief description of the issue in the email.
6. Refund Process
Once we receive and inspect your returned product, we will process your refund. Refunds will be issued to the original payment method within 2-3 business days. Please note that shipping charges are non-refundable.
To initiate a return or exchange, please follow these steps:
- Contact Customer Service: Reach out to our customer service team within 7 days of receiving your order. Provide your order number and a description of the issue.
- Provide Proof: You must provide proof of the issue you are claiming. This could include photos, videos, or other relevant documentation.
- Return Authorization: Reach out to our customer service team within 7 days of receiving your order. Provide your order number and a description of the issue.
- Ship the Product: Carefully pack the product and ship it back to us using the instructions provided. Ensure the product is securely packed to avoid any damage during transit.
7. Contact Us
If you have any questions about our refund policy or need assistance, please get in touch with us at https://royalattirewardrobe.com/contact/.